What is the function of our technical project team of technicians, IT specialists and engineers ?

In spite of the growing success of standardised products, running a call center still requires a specific know-how as regards systems integration with a view to finding a global solution which satisfies the needs and requirements of the users. A technical project team of technicians, IT specialists and engineers, which ensures the follow-up of the technical project, is responsible for the design, installation, use and maintenance of the applications which are essential for the operation of the call center.